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Support

Vacuum, by acific.labs

Answers to common questions. If yours isn't here, write to contact@acificlabs.com.

Using the vacuum

Why does Vacuum ask to add a VPN?

iOS only lets an app see and block network lookups through a VPN configuration. Vacuum's VPN runs entirely on your iPhone and is not connected to any server of ours. It only handles domain lookups, not your traffic.

An app or website stopped working.

Some apps rely on a tracker, for example "Sign in with Facebook" in another app. In Vacuum, open the company under its category and tap Always allow. You can also turn off Block ads and trackers at the bottom of the Vacuum tab to check whether blocking is the cause.

Nothing shows up in Vacuum.

Make sure the vacuum is on, then use a few apps. If it stays empty, turn off iCloud Private Relay (Settings → your name → iCloud → Private Relay) and any other VPN or DNS profile; lookups sent through those bypass Vacuum.

Why do I still see some ads?

Ads served from an app's own servers, such as in YouTube or Instagram feeds, come from the same addresses as the content, so no blocker can remove them without breaking the app. Vacuum stops the tracking networks that profile you across apps.

Does it drain my battery?

Vacuum only handles small domain lookups, so its effect on battery is minimal. You can see it under Settings → Battery.

How do I turn it off?

Tap Stop on the Vacuum tab. It stays off until you start it again.

Deep Clean and My Phone

Why can't Vacuum change the settings for me?

iOS does not let any app change privacy settings, so Deep Clean shows you the exact taps. Some items, such as cross-app tracking and Location Services, are checked automatically when you return to the app.

Why does My Phone show "iPhone" instead of my phone's name?

iOS keeps the name you set in Settings private from apps. Tap the pencil next to the name to give it one inside Vacuum.

Why does Vacuum want Photos or Contacts access?

Only if you tap those tiles, to count them and show where your photos were taken. Everything is counted on your phone. You can say no and the rest of the app works the same.

Your data

How do I delete everything?

In Vacuum, open the … menu → Privacy & About → Erase all Vacuum data. This stops the vacuum, removes its VPN setting and deletes everything Vacuum stored. Deleting the app does the same.

See the full privacy policy.

Contact

Email contact@acificlabs.com.

Include your iPhone model and iOS version if something isn't working.